This Privacy Policy explains what information OKPlay collects from Filipino members, how it is used, and the choices you have regarding your personal data. Please read this page carefully before registering or using the platform.
When you register on OKPlay, we collect basic personal information including your name, date of birth, email address, and mobile number. This information is necessary to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your member account securely. We also collect transaction records each time you make a deposit or request a withdrawal in Philippine pesos.
As you use the platform, OKPlay automatically records technical data such as your device type, browser version, IP address, and session activity. This helps us detect unusual login patterns, protect your account from unauthorised access, and improve the overall reliability of the platform for Filipino members.
If you contact our support team, we may keep a record of your message and the details you provide. This allows us to handle follow-up inquiries efficiently and maintain a consistent standard of service. We do not collect more information than is reasonably necessary for the purposes described in this policy.
OKPlay uses the personal data we collect to operate the platform, process transactions, verify member identities, and deliver customer support. Your information also allows us to send account-related notifications, such as security alerts and transaction confirmations, directly to your registered contact details.
We may use aggregated, anonymised data to analyse platform usage trends and improve the gaming and sports betting experience for all Filipino members. This type of analysis does not identify individual users and is used solely for internal product development purposes.
OKPlay does not use your personal data to serve third-party marketing unrelated to the platform, and we do not sell member data to external parties. Any use of your data beyond what is described here will only take place with your explicit consent or as required by applicable law in the Philippines.
OKPlay may share your personal data with trusted third-party service providers who assist in operating the platform, such as payment processors and identity verification partners. These providers are contractually required to handle your information securely and may only use it for the specific purpose for which it was shared. They are not permitted to retain, sell, or use your data for any other purpose.
In certain circumstances, OKPlay may be required by Philippine law, regulation, or a valid legal order to disclose member information to government authorities or regulatory bodies. We will only comply with such requests to the extent legally required and will inform you where we are permitted to do so.
Aside from the situations described above, OKPlay does not disclose your personal data to any other third party without your prior consent. We do not share member information with other gaming platforms, advertisers, or data brokers. Your privacy is treated as a fundamental part of the service we provide to Filipino members.
OKPlay applies industry-standard technical and organisational security measures to protect the personal information of all Filipino members. These include encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view member records. We regularly review and update our security practices to address emerging risks.
Member passwords are stored using one-way encryption and are never visible to OKPlay staff. You are responsible for maintaining the confidentiality of your login credentials and for logging out of your account when using shared or public devices. If you believe your account has been compromised, you should contact support immediately.
While OKPlay takes data security seriously, no online platform can guarantee absolute protection against all possible threats. We will notify affected members promptly in the event of a data breach that poses a significant risk to their rights or interests, in accordance with applicable data protection obligations in the Philippines.
OKPlay retains member personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal and regulatory obligations. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period as required under Philippine financial regulations.
If you request account closure, OKPlay will cease using your data for operational purposes. However, certain records may still be retained for the legally required period even after your account is closed. This is necessary to comply with anti-money laundering requirements and to resolve any outstanding disputes related to your account.
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in a manner that prevents identification. We do not retain data beyond what is necessary for legitimate legal, regulatory, or operational purposes.
Filipino members have the right to request access to the personal data OKPlay holds about them at any time. You may also request corrections to any information that is inaccurate, incomplete, or out of date. OKPlay will respond to such requests within a reasonable timeframe and will not charge a fee for standard access or correction requests.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes described in this policy, subject to legal retention obligations. You may also object to certain types of data processing or request that we restrict how your data is used in specific circumstances.
To exercise any of these rights, please contact OKPlay support through the details provided on this page. We take member privacy rights seriously and will handle all requests in good faith. If you have concerns about how your data is being handled that are not resolved through our support team, you may have the right to raise a complaint with the relevant Philippine data protection authority.
OKPlay uses cookies and similar technologies to support the operation of the platform, remember your session preferences, and improve overall performance for Filipino members. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a set period and help the platform remember your settings across visits.
We may also use analytics tools that collect anonymised information about how members navigate the platform. This data is used to identify technical issues, understand user behaviour, and guide improvements to the platform experience. It does not identify you personally and is not shared with third parties for advertising purposes.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some platform features, but core account access and gameplay will remain available. For more information about the types of cookies we use, please contact OKPlay support.
OKPlay may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations in the Philippines. The most current version will always be available on this page with a revised effective date. Continued use of OKPlay after an update is published constitutes acceptance of the revised policy. If you have questions about this policy, visit the FAQ page or reach out to our support team directly.
If you have any concerns about how OKPlay handles your personal data, our support team is available to help. You can also visit the FAQ page for quick answers, or head to the login page if you are already a registered Filipino member.